General

What's included in Zoho One?

Zoho One includes more than 40 enterprise-level online applications to grow sales, market your business, do your accounting, communicate with teammates and customers, and much more. This plan includes web, mobile, and installed versions of our applications, as well as browser extensions and other useful extras. For more information on what’s included, visit our Applications page.

Zoho One doesn’t include everything Zoho does. Here’s a partial list of what’s not included:

There are three different ways to purchase Zoho applications. You can buy individual apps, bundles, or our all-in-one suite.

Zoho One is the all-in-one suite of Zoho applications. You get one account, one support number, and access to pretty much every app we make.

Since we don’t want to force anyone to buy Zoho One, there are two other ways you can pay for our apps:

À la carte — This is a great option if you need just one thing or want to mix and match a couple applications.

Bundles — Bundles are packages of several related applications. You’re welcome to purchase one, two, or even all three of our bundles (although opting for Zoho One might be a better deal).

CRM Plus — A bundle to reach, acquire, and support your customers.

Finance Plus — A bundle to do your accounting, expenses, inventory management, and more.

Workplace — A bundle of productivity and collaboration applications for getting work done.

Zoho One offers “Enterprise Level” features. We do not go by plan mapping in each service, but assure enterprise level feature availability.

No, it doesn’t. However, Marketplace extensions can be used with Zoho One applications.

Yes. All updates to our current applications will be included in your Zoho One subscription.
Yes. We plan to add more applications to the Zoho One suite. Our goal is to provide every application a business needs to grow and thrive.
We plan to expand the suite; however, we’re not guaranteeing that every future application we release will be included in the Zoho One suite. If we do add new applications to the Zoho One suite, they will automatically appear in the Applications section of the Admin Panel for your administrator to deploy within the organization.
We want to offer all the applications you may need to run your business. We know we’re missing a few things—we run our own 18K+ employee business on Zoho applications—and plan to fill in those blanks. We suggest purchasing Zoho One based on what we have now and not what we might have in the future.
We can’t say, really. However, in the last 10 years, we’ve launched more than 40 applications, so that’s better than 3.5 apps a year. Will we continue at this pace? It’s certainly possible. That said, we recommend purchasing Zoho One based on what we have now and not what we might have later.
Absolutely! While our goal is to offer a complete suite of applications with which to run a business, we know there are certain business processes our suite doesn’t address. We’re also aware that there are competing products that may better suit your needs. We’ll continue to develop integrations with third-party applications to make life as easy as we can for you.
No, not at this point. Currently you can only manage Zoho applications through the Admin Panel.

No, we don’t. However, we have a number of knowledgable partners around the world who do. Check out our partner directory.

Depending on your location, your data will be stored in Zoho-owned servers in the United States, Europe, or Asia. We strongly believe that your data belongs to you, and we never, under any circumstances, sell your data. Please read our security policyprivacy policy, and our privacy FAQ for more information.

Absolutely. Our team can help migrate you to Zoho One. Please contact [email protected] for assistance.

In most cases, yes, everything you’ve set up will carry over. For a smooth transition, please contact [email protected].

We have the technology to do it. However, we’d like to better understand your requirement. Please contact [email protected] and share additional details about your requirement.

Yes. We or one of our partners can help you migrate to Zoho One.

Yes, you can export data into standard formats from every application included in Zoho One.
Not necessarily. You’re welcome to continue paying for G Suite while using Zoho One. Of course, that does mean that you’ll be paying two companies for same set of apps.
Please check with your administrator—it’s possible that they only enabled a sub-set of apps for you or your business.

Deploying 40 apps at once can be overwhelming. We recommend deploying Zoho One in phases. Start by enabling the apps you need right away. Once you have those up and running, then begin deploying the next phase. It’s important to make sure you and your colleagues feel comfortable at each phase of deployment.

Most Zoho One applications are available in 10+ languages. If you find an app that doesn’t support your language, please let us know. We want to support as many languages as possible.
No. Each application has its own update schedule. This allows us to push out updates faster. When updates do happen, we’ll make sure existing functionality is unaffected and that integrations won’t be broken.

Yep, that’s exactly right. Our suite of applications is the broadest and deepest in the world. Each of our product teams is run as a separate company. Their mandate is to be the best in their category. Sure, some apps are more mature than others, but you’re not going to find lightweight apps at Zoho. Breadth and depth together is achievable. We’ve been perfecting this model for the last two decades.

Zoho One offers more integrations than any suite in the industry. That isn’t to say that we have every integration ready to go. A good number of applications are pre-integrated, with more on the way. For the most part, you shouldn’t have to manually integrate apps. Not every company prefers to have integrations turned on by default, so there may be a few you have to enable. There are some cases of particular apps not being integrated, which we’ll be addressing soon. If you have a specific integration you want to see sooner rather than later, please let us know at [email protected]. We want to hear about your usage and prioritize our integrations accordingly.

Most certainly. We’d love to hear about your requirements and usage. However, we can’t guarantee we’ll take up every suggestion. Please share the requirements you’d like us to meet at [email protected]. As a side note, you can also build your own custom applications with Zoho Creator. Over 1.5 million custom apps have already been built with it.

Zoho One includes Zoho Creator, an application development platform that lets you create custom applications to meet your custom business needs. Over the last 10 years, 1.5 million custom business applications have been created by various users on this platform, including web and mobile apps. If you’re not comfortable building your own app, we have developer partners who can help you.
Absolutely! Zoho runs on Zoho. We eat our own dog food. In fact, we use every application internally for several months before we release it publicly. As a 5000+ employee company with offices in 7 different locations, doing business in more than 130 countries across multiple currencies, timezones and languages, we run the vast majority of our business on Zoho. We say majority because there are a few apps we don’t offer. But rest assured, we’re working on those.
Not usually, no. If there’s functionality you need but don’t see within an application, please send a feature request to our support team. You may learn we’re already working on it.

Zoho Workerly is an Agency based application. Hence, not a part of Zoho One. We also do not include Agency editions of Social, Recruit, etc., in our bundle. For further clarifications, contact [email protected].

You can learn more about them from our plan details page.

Zoho Analytics

Is there a limit to the number of rows I can have in Zoho Analytics?

Yes, you’re limited to 5 Million rows/org and 100k/employee. If you have a specific question related to this limit, please contact [email protected] so we can understand how you’re using Analytics.

Zoho Campaigns

Is there a limit to contacts in Zoho Campaigns?

Yes. The maximum number of contacts you can have is 5,000 per employee. If you have a specific question related to this, please contact [email protected] and help us understand how you’d like to use Zoho Campaigns.

Zoho Creator

Are there any limits in Creator?

Yes, there are some limits you should be aware of.

  • Records: 2,50,000 per employee
  • Storage: 5GB per employee
  • Emails: 500 per employee, per day
  • Schedules: 600 per employee, per month
  • External calls: 500 per employee, per day
  • Developer API: 1000 per employee, per day

If you have further questions regarding limits in Creator, please contact [email protected].

Zoho CRM

Does Zoho One include Zoho CRM's Ultimate Edition?

No. Zoho One’s plan includes only the enterprise-level features of CRM. A comprehensive list of the included features can be found in our plan details page. However, Zoho CRM’s Ultimate Edition can be availed as an add-on. For further assistance, contact [email protected]

Yes. The storage limit in Zoho CRM is 1 GB per organization, with an additional 1 GB per employee. If you need more space, please contact [email protected].

Zoho Flow

Are there any limits in Flow?

Yes, there are two limits you should know about.

Flows: 50 per organization

Tasks: 3000 per organization/month plus 1000 tasks per employee/month

If you have any questions, please contact [email protected].

Zoho Forms

Are there any limits I should be aware of?

Yes, there are two limits you should be aware of:

Submissions: 200,000 per month.
Storage:
Trial: 200MB
Paid: 20GB
In case you need more, please contact [email protected].

Zoho Mail

Can an organization have two instances of Zoho Mail on a single domain, one in Zoho One and one as a standalone or bundled application?

No. You can use Zoho Mail either in Zoho One or as a standalone or bundled application. It is not possible to do both on the same domain.

Zoho SalesIQ

Is there a limit to the number of website visitors I can track?

Yes, The maximum number of visitors you can track each month is 5,000 per employee or 200,000 (whichever is lower). If you have a specific question related to this, please contact
[email protected].

Zoho Social

Is there a limit to the number of brands I can have?

Yes, you can manage one brand.

Zoho Payroll

How many editions of Zoho Payroll are available in Zoho One?

Zoho Payroll is available in Zoho One only for India, Saudi Arabia, the UAE, and the USA.

No, Zoho One includes all Professional plan features of the India, UAE, and Saudi Arabia editions of Zoho Payroll, along with the single-state payroll plan of the USA edition.
Zoho Payroll is a part of the Finance module in Zoho One. Once you’ve purchased Zoho One user licenses, you can access Zoho Payroll and process payroll for your employees.

If you have 10 user licenses in Zoho One, you can add up to 10 users (users and employees) with unique email addresses in Zoho Payroll. To add more users, you’ll need to purchase additional employee licenses in Zoho One or contact [email protected] to discuss your requirements.

Zoho Recruit

Is Recruit's Staffing Agency a part of Zoho One?

No. Zoho Recruit’s Staffing agency is not a part of Zoho One. However, you can purchase it as an add-on. For further assistance, contact [email protected].

Zoho LandingPage

Are there any best practices to follow when adding LandingPage to Zoho One?

If you’re moving to Zoho One from a standalone LandingPage account, you will have to make sure you’re adding the right account. When adding an app to Zoho One, the list of accounts you have will be shown, and you will be asked to choose one. This choice is irreversible, and cannot be reverted without contacting [email protected].

For example, let’s say you (or one of the admins of your Zoho One organization) have multiple standalone LandingPage accounts—one for testing, one for personal use, and one for official use. All three options will be shown when adding the app to Zoho One, and you will have to choose the appropriate account.

Log360 Cloud

Which edition of Log360 Cloud is included with Zoho One?

Zoho One users receive access to the Professional Edition of Log360 Cloud, designed to meet enterprise-level security and compliance needs. The license includes:

 

  • Base storage: 150GB + 2GB per user, securely stored in the cloud, with the ability to scale up to 2TB.
  • Advanced Threat Analytics (ATA): Included by default. ATA provides real-time detection of attack patterns and indicators of compromise (IoCs) using threat feeds from STIX/TAXII, Webroot, AlienVault, and Constella.
  • Additional storage: Extra storage beyond the default allocation can be purchased at $7/GB. Users can contact the Zoho One support team to purchase additional storage.
Zoho One includes Log360 Cloud in all regions except China and Saudi Arabia.

Zoho RPA

Is Zoho RPA included in Zoho One only for selected regions?

Yes, Zoho One offers Zoho RPA only in US, EU and IN DCs.