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Zoho One Support Plans

Zoho One accounts come with Classic support by default.
Please contact [email protected] to sign up for Premium or Enterprise support.

Classic

  • Free

Premium

  • 20% of org license fee

Enterprise

  • 25% of org license fee
  • 75 users minimum

SERVICES

Email Support

[email protected]

[email protected]

[email protected]

Chat Support

8 hours
(Monday - Friday)

24 hours
(Monday - Friday)

24 hours
(7 days per week)

Phone Support

8 hours
(Monday - Friday)

24 hours
(Monday - Friday)

24 hours
(7 days per week)

Remote Assistance (Screen Sharing)

Maximum Response Time

8 hours

3 hours

1 hour

Product Onboarding

-

Onboarding Period

45 days from date of subscription

Upto 90 days* from the date of subscription

75 days from date of subscription

Onboarding Sessions

3 per week

5 per week

5 per week

Session Length

45 minutes

60 minutes

60 minutes

Configuration Assistance

-

Technical Account Manager

-

-

Knowledge Base

Community Forums

Customer Portal

ELIGIBILITY

Minimum Number of Users

1

1

75

Subscription Period

Monthly or Annual

Monthly or Annual

Annual

Partner Support

Zoho partners are consultants who can implement, customize, or support your Zoho setup. Partners are a good way to get regional or industry-specialized support.

FIND A PARTNER